The Bibliothèque Lounge is a hospitality and controlled-access space for donors, media, and select badge holders. Volunteers in this role balance warm guest service with clear access management to maintain the integrity of the space.

You will:

• Welcome guests and verify badges or credentials

• Maintain controlled access to the lounge and designated areas

• Manage early-access lines for eligible badge holders

• Operate and track the Book Valet system

• Coordinate entry timing with Session Support teams

Important to know:

• This role combines hospitality with policy enforcement

• Volunteers must be comfortable upholding badge rules confidently

• Early entry timing requires clear communication

This role is a good fit if you: 

• Enjoy attentive, hands-on guest service

• Are confident giving direction

• Can balance warmth with structure

This role requires:
Extended standing and active engagement in high-traffic areas

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The primary point of contact for guests in the Convention Center lobby, assisting with directions, credential check-in, and ticketing support.

You will:

• Welcome guests and provide clear directions

• Check in pass holders and credentialed guests

• Assist with ticket look-up and on-site transactions

• Help manage lobby lines and guest flow

• Refer complex issues to staff as needed

Important to know:

• This is a high-responsibility, guest-facing role

• Comfort using technology and following procedures is essential

• Guests may arrive with multiple questions at once

This role is a good fit if you: 

• Are confident using computers or tablets

• Stay calm and efficient during busy periods

• Enjoy problem-solving and direct guest interaction

This role requires:
Standing and sitting throughout the shift while using technology in a busy lobby setting.

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Serve as a highly visible point of contact in hallways and entry areas. In addition to welcoming guests and answering questions, this role focuses on directing foot traffic, preventing congestion, and keeping Festival spaces moving smoothly.

You will:

• Greet guests and provide clear directions

• Monitor hallways and entry points for congestion

• Proactively direct foot traffic to prevent bottlenecks in high-traffic areas

• Encourage guests to use parking pay stations upon arrival to help reduce congestion upon departure

• Provide repeated, confident instructions during busy periods

• Refer complex questions to the Information Table as needed

Important to know:

• This role requires active direction and voice projection

• Volunteers remain standing and mobile throughout the shift

• Preventing congestion is a primary responsibility

This role is a good fit if you: 

• Are comfortable speaking clearly and confidently

• Stay alert and observant in busy environments

• Prefer an active, movement-focused role

This role requires:
Extended standing and repeated verbal communication in active spaces

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Host organized groups and community partners, helping them move smoothly through Festival activities.

You will:

• Welcome and orient assigned groups

• Guide groups through venue spaces

• Coordinate timing with Session Support teams

• Support meet-and-greet logistics

Important to know:

• This role requires leadership and clear authority

• Maintaining group cohesion is essential

• Volunteers may need to redirect guests politely

This role is a good fit if you: 

• Are outgoing and confident with groups

• Manage time well

• Communicate clearly in active environments

This role requires:
Extended walking, speaking to groups, and active coordination.

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Collaborate with our official bookstore partner, Bookworks, to manage book movement, storage, and signing logistics throughout the Festival. This team plays a key role in keeping signing areas organized and ensuring smooth transitions before and after author sessions.

You will:

• Organize and manage book inventory in storage areas

• Transfer books to presentation rooms and the bookstore pop-up area

• Assist with setup and breakdown of signing areas

• Help manage guest lines during high-volume signings

• Support bookstore staff with operational needs as directed

Important to know:

• This role involves physical movement and lifting of books throughout the shift

• High-volume signings require calm, efficient line management

• Some shifts, particularly evening signings, may run late

This role is a good fit if you: 

• Are organized and attentive to detail and direction

• Stay steady and professonal in busy environments

• Are comfortable supporting structured, process-driven operations

This role requires:
Extended standing, walking, lifting and carrying books, and working in crowded signing areas

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